Email Updates for Customer Satisfaction
Our email templates are designed for a variety of alerts and notifications. You can customize messaging in our easy editor to suit whatever you may need. Sending email updates is a crucial way that you can build trust and make sure your customers stay satisfied with their experience with you.
Not all online shops maintain good communication, so sending out notifications and alerts diligently can set you up above the rest.
Here are a few alerts and notifications that we recommend:
- A thank-you email after the order is placed
- Processing and packing emails
- Shipped and on the way
- Delays or order issues
- New sales
- Low stock alerts
- Trials ending
- Flash sales
- News or other timely updates
Sending quick emails may seem like another thing on your to-do list, but it can save you time and employee hours in the long run.
Why Sending Email Updates Should Be On Your List
We have gone over what types of notifications and alerts to send your customers, but let’s dig deeper into why it’s so important.
First, thank-you emails have some of the highest engagement of all emails. And this can be great for your brand. With over 40% of thank-you emails being opened, it offers one of the best ways to keep your brand at the forefront of your customers’s minds. Simply put, it builds trust.
Some customers come to expect a thank-you email and if your checkout leaves any room for doubt, it can cause customers to contact customer service to ensure the order went through and get other details like shipping time. Even if you clearly state shipping time and other details about order processing on your site, they may not be easily accessible once the order is placed.
In this way, you can save your customer service calls when you send order and shipping confirmation emails as well. We have just what you need to ensure your customers aren’t left with any questions. Check out our designs and get started today.
